At Nyrtur, we want you to feel confident in your purchase. If something isn't quite right, please get in touch with us and we'll do our best to help.

Change of mind

As our products are food products intended for consumption, we are unable to accept returns or exchanges for change-of-mind purchases once an order has been received.

This includes products that have been opened or used.

If you have changed your mind about an unopened product, please contact us as soon as possible. We may be able to assist depending on the circumstances, however return postage will generally be the responsibility of the customer.

Damaged, incorrect or faulty products

If your order arrives damaged, you receive the wrong product, or you believe there is an issue with the product, please contact us within 7 days of receiving your order.

Please email hello@nyrtur.com.au with your order number and a description of the issue. Where appropriate, we may ask you to provide photographs of the product or packaging so we can understand what has happened.

We will assess the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with your rights under the Australian Consumer Law.

Please do not dispose of a product that you believe is faulty until we have had an opportunity to assess the issue.

Refunds

If you are approved for a refund, we will process the refund to your original payment method.

The time it takes for a refund to appear in your account may depend on your bank or payment provider.

Exchanges

We do not generally offer exchanges for change-of-mind purchases.

If you have received an incorrect, damaged or faulty product, please contact us and we will work with you to find an appropriate resolution.

Contact us

If you have any questions about your order or our returns policy, please contact us at:

hello@nyrtur.com.au

We’re a small, founder-led brand and every enquiry comes directly to us. 🤍